At Pawelier, we do not offer returns. However, if your product arrives damaged or incorrect, we are happy to provide a replacement. Simply take a clear photo of the product and contact us with your reason for the replacement request. We’ll ensure you receive a new item at no additional cost.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We take 1-2 days to process the order. We aim to deliver your order within 5-10 business days, depending on your location. Please note that shipping times may vary due to unforeseen circumstances, but we will always do our best to get your products to you as quickly as possible.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!