Shipping policy

Please note that all orders are dispatched within 1–2 working days.

(Please allow extra time during busy periods.)

UK DELIVERY

Standard: 5–10 working days — £3.95

→ Free when you spend over £80

EU DELIVERY

5–10 working days — £5.99

→ Free when you spend over £80

USA & CANADA DELIVERY

5–10 working days — £5.99

→ Free when you spend over £85

AUSTRALIA DELIVERY

5–10 working days — £5.99

→ Free when you spend over £85

INTERNATIONAL DELIVERY

5–10 working days — £7.99

→ Free when you spend over £85

EXPRESS DELIVERY (WORLDWIDE)

5–7 working days — £24.50

CUSTOMS & DUTIES

Customs Fees Policy: For your convenience, all customs duties and import taxes are already included in our standard shipping option. This means you won’t need to pay any additional fees upon delivery. If you choose Express Delivery with DHL or FedEx, please note that you will be responsible for paying any applicable customs fees directly upon delivery.

Personalised & Pre-Order Items

Please note: Personalised or pre-order items typically take 8–14 business days to ensure quality and craftsmanship.

If your order includes other items, they will be dispatched immediately, and the personalised item will follow separately once ready.

Returns & Exchanges

We’re happy to offer exchanges if you need a different size.

Please note: Return shipping costs are not covered.

Refunds are available for eligible items. Please ensure the item is kept in its original packaging and returned to us in unused condition.

To request a refund or exchange, please email us within 14 days of delivery and include photo proof of the issue. Once your request is reviewed and approved, we will provide return instructions.

📧 For support, contact us at: contact@pawelier.com