our satin bows add elegance and charm to your furry friend

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Please note that all orders are dispatched within 1–2 working days, with delivery typically taking 5–10 business days depending on your location.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping. Check the cart to see the current deal on free shipping.

Do you ship internationally? Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

How to track my order? How to track my order?

Please track your order at our Tracking pagehttps://pawelier.com/apps/parcelpanel

Where do you ship from? Where do you ship from?

We work with international brand partners and fulfilment centres. Depending on the product and your location, your order may be shipped from the UK, US, EU, Australia or our trusted third-party warehouse in China to ensure efficient delivery.

Do I need to pay customs duties or import taxes? Do I need to pay customs duties or import taxes?

We cover customs duties and import taxes on behalf of our customers for standard shipping, so you will not need to pay additional fees upon delivery.

However, if you choose express shipping services such as FedEx or DHL, customs duties and import taxes are not included at this stage and may be charged separately by the carrier depending on your country’s regulations.

I never got my order, what to do? I never got my order, what to do?

Please make sure to track your order via our Tracking page: https://pawelier.com/apps/parcelpanel.

If you need any assistance, feel free to contact us via WhatsApp at +44 7308 916858 or email us at contact@pawelier.com

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer refunds.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

Who is responsible for return shipping costs? Who is responsible for return shipping costs?

Please note that returns are self-catered, so customers will be responsible for the shipping fees when sending items back to our warehouse.

How do I return my product? How do I return my product?

You can start your return through this link. Once submitted, please follow the instructions provided to complete the process.

How can I return an item if I am overseas? How can I return an item if I am overseas?

We have warehouses in the UK, EU, US, Australia and a trusted third-party warehouse in China. You may return your item to the nearest location. To ensure a smooth return process, please submit the return form or contact our support team before sending your item so we can provide the appropriate return address and instructions.

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