We take 1-2 days to process the order. We aim to deliver your order within 5-10 business days, depending on your location. Please note that shipping times may vary due to unforeseen circumstances, but we will always do our best to get your products to you as quickly as possible.

At Pawelier, we do not offer returns. However, if your product arrives damaged or incorrect, we are happy to provide a replacement. Simply take a clear photo of the product and contact us with your reason for the replacement request. We’ll ensure you receive a new item at no additional cost.

We offer refunds only if the product arrives damaged or broken. To request a refund, please submit a clear photo of the damaged item within 7 days of receiving it, along with a brief explanation of the issue. Once we review and confirm the damage, we will process the refund to your original payment method.
For non-damaged items, we do not provide refunds. However, if your item qualifies, we are happy to ship a replacement free of charge.

Once your order has been shipped, we will send you an email with the tracking details. You can use the tracking number to monitor your order's status via the courier’s website. If you encounter any issues, feel free to contact us.

You can easily track your order through YunExpress or 17TRACK. Simply paste your tracking number into the search bar on either website, and you’ll be able to see the latest updates on your shipment.

Sizes vary depending on the product due to their handmade nature. Please refer to the "Information" section of each product or check the last two pictures for the specific size chart related to that item. Additionally, please allow for a 1-2 cm size difference due to the handmade process.

For example: https://pawelier.com/products/black-bow-edition-timeless-elegance-pet-dress

Yes, we offer international shipping. Shipping times and costs may vary depending on your location. Please note that customs fees, duties, and taxes may apply depending on your country's regulations, and these costs are not included in our shipping fees.

If you receive an incorrect item, please contact us immediately with a photo of the product and your order number. We will arrange for a replacement to be shipped to you at no additional cost.

We process orders quickly to ensure timely delivery, but if you need to make changes or cancel your order, please contact us within 24 hours of placing your order. After this window, we may not be able to make any changes, but we will do our best to assist you.

We are committed to sustainability and aim to source eco-friendly materials whenever possible. Please refer to the product details for specific information on the materials used.

We provide a sizing guide for each product to help you choose the right fit for your pet. Make sure to measure your pet's neck, chest, or other relevant areas according to the product specifications. If you're unsure, feel free to contact us for assistance.

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.

We accept a variety of payment methods including credit/debit cards, PayPal, and other secure payment gateways. You will see all available payment options during checkout.

While we do not offer returns, we understand that pets can be picky. If the product is not damaged but doesn’t meet your pet’s needs, feel free to reach out to us. We may be able to offer advice or suggest a different product that could be a better fit.

We’re always open to exciting collaborations with like-minded brands, designers, or influencers. If you’re interested in working together, simply email us at contact@pawelier.com, and we’ll be happy to discuss how we can collaborate!

For further assistance, feel free to contact our customer service team at contact@pawelier.com.