CloudStep Multi-Level Cat Tower
Bought together
For clothing and accessories, size guidelines are provided in the last image of each product listing.
📧 For further assistance, feel free to email us at contact@pawelier.com
Please note that all orders are dispatched within 1–2 working days. (Please allow extra time during busy periods.)
Shipping Rates
Please note that orders delivery typically takes 5-10 business days. For more details, check our Shipping Policy.
Custom & Duties
Customs Fees Policy: For your convenience, all customs duties and import taxes are already included in our standard shipping option. This means you won’t need to pay any additional fees upon delivery. If you choose Express Delivery with DHL or FedEx, please note that you will be responsible for paying any applicable customs fees directly upon delivery.
Personalised & Pre-Order Items
Please note: Personalised or pre-order items typically take 8–14 business days to ensure quality and craftsmanship.
If your order includes other items, they will be dispatched immediately, and the personalised item will follow separately once ready.
Returns & Exchanges
We’re happy to offer exchanges if you need a different size.
Please note: Return shipping costs are not covered.
Refunds are available for eligible items. Please ensure the item is kept in its original packaging and returned to us in unused condition.
To request a refund, please email us within 14 days of delivery and include photo proof of the issue. Once your request is reviewed and approved, we will provide return instructions.
📧 For support, contact us at: contact@pawelier.com
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Our Brands
Welcome to Pawelier
At Pawelier, we connect the world most luxurious pet brands, curating exceptional designs that reflect the passion of young artists. Our mission is to showcase their unique creativity and innovation in the pet industry, bringing a fresh, artistic perspective to pet luxury.
FAQ
Pawelier is a luxury pet platform that collaborates with boutique brands from around the world.
We carefully curate products that are creative, stylish, and sustainable, combining aesthetic appeal with practical functionality.
We focus on eco-friendly materials, work with independent designers, and strive for fair-trade production.
Every item is handpicked for its innovation, design quality, and ethical value.
To ensure the perfect fit, measure your pet’s:
- Neck: Wrap the measuring tape around the base of the neck where a collar would sit.
- Chest: Measure the widest part of the chest, just behind the front legs.
- Body Length: Measure from the base of the neck (where it meets the shoulders) to the base of the tail.
If you need further assistance with sizing, feel free to contact us at contact@pawelier.com.
For clothing and accessories, size guidelines are provided in the last image of each product listing.
For further assistance, feel free to email us at contact@pawelier.com.
Orders ship within 1–2 business days. Delivery usually takes 5–10 business days, depending on your location.
Track your delivery anytime here: Track Your Order
Yes — returns are accepted within 7 days of receiving your order.
Items must be unused and in original packaging. If not, a partial refund may apply.
Start a return via our Refund Policy page.
Email: contact@pawelier.com
We aim to reply within 2–3 business days.