Please note that all orders are dispatched within 1–2 working days. (Please allow extra time during busy periods.)
Shipping Rates
Please note that orders delivery typically takes 5-10 business days. For more details, check our Shipping Policy.
Custom & Duties
Customs Fees Policy: For your convenience, all customs duties and import taxes are already included in our standard shipping option. This means you won’t need to pay any additional fees upon delivery. If you choose Express Delivery with DHL or FedEx, please note that you will be responsible for paying any applicable customs fees directly upon delivery.
Personalised & Pre-Order Items
Please note: Personalised or pre-order items typically take 8–14 business days to ensure quality and craftsmanship.
If your order includes other items, they will be dispatched immediately, and the personalised item will follow separately once ready.
Returns & Exchanges
We’re happy to offer exchanges if you need a different size.
Please note: Return shipping costs are not covered.
Refunds are available for eligible items. Please ensure the item is kept in its original packaging and returned to us in unused condition.
To request a refund, please email us within 14 days of delivery and include photo proof of the issue. Once your request is reviewed and approved, we will provide return instructions.
📧 For support, contact us at: contact@pawelier.com